All custom pieces designed or handmade by Anna Michielan Jewelry require an approval of an estimate given, and a 50% deposit. With this payment, the client agrees to let production of the custom piece begin. The remaining balance will be charged upon completion of the piece and approval from the client. Written approval of receipt and satisfaction will be required upon receiving the piece. Jewelry will be shipped after receiving the final balance.
For an order cancellation after production begins, the client agrees that they are responsible for any non-recoverable costs for the piece.
Custom-designed pieces are non-returnable.
If a client would like to change the original or adding the stone of a jewelry. Stone requests are approved on a case by case basis, depend on our stock availability, and an additional fee will be charged (price determined with client depending on the stone).