Frequently Asked Questions

Is the payment secure?

Yes we use PayPal or Credit Card,  as well as with Shopify secure,  we guaranty a safe checkout.

When will I receive my order?

Usually with Fedex it will take approximately one week, worldwide, but it could be up to 10 days due to Covid.

Shipping returns and repair

Repair of Jewelry.

We guarantee our Jewelry for 1year, you simply pay for shipping cost only.

Shipping, Returns, and Repair

Returns/Exchange of Purchase.

We have a 48 hour return policy. Send us an email annaoishii@gmail.com, and we will follow up.

Shipping, Returns, and Repair

Can I get a Refund?

Items can be exchanged, no refund is applicable.

Shipping, Returns, and Repair

Do I need to program my crystals?

Your crystals are ready to use, all cleansed and programmed daily to enhance its healing properties.  

Crystal Care

How do I Clean and Program my Crystals?

Please click the below link where the cleansing and programming is offered in a few different ways.

Crystal Care

Can I Customize the Jewelry?

We will be happy to do that for you just contact via email with your request annaoishii@gmail.com

How to choose the right stone for me?

Please check our Chakra Chart to find out what Crystal is best for you according to the issue you like to work on. Refer to the second page of the chakra chart about healing Crystal stones and the related issues and organs and find out what relates to you at this moment. 

Chakra Chart

Where do the stones come from?

Anna personally handpicks and sources her crystals from around the world. The stones originate from Italy, Burma, Thailand, India, Pakistan for ethnic pieces, South Africa, Australia, China, Russia and Africa. Anna built up a trusting relationship with her suppliers since 20 years of purchasing stones. She keeps refining her taste and is becoming more selective about the quality of the stones.

What if don’t like what I choose?

You could consider to use it as a gift. Or contact us immediately, within 48 hours from receiving it, and we offer you an exchange.  

Testimonials