Frequently Asked Questions
Is the payment secure?
Yes, we use PayPal or Credit Card, as well as with Shopify secure, we guarantee a safe checkout.
When will I receive my order?
Usually, with FedEx it will take approximately one week, worldwide, but it could be up to 10 days due to Covid.
What if my delivery address is in the “Out-of-Delivery” area of the shipping company?
We will inform you by a further notification through WhatsApp or Email regarding the additional shipping cost to your delivery address.
FedEx International Out-of-Delivery-Area and Out-of-Pickup-Area Surcharges
Repair of Jewelry.
We guarantee our Jewelry for 1 year, you simply pay for shipping cost only.
Returns/Exchange of Purchase.
We have a 48-hour return policy. Email us at info@annamichielan.com, and we will follow up.
Can I get a Refund?
Items can be exchanged, no refund is applicable.
Do I need to program my crystals?
Your crystals are ready to use, all cleansed and programmed daily to enhance its healing properties.
How do I Clean and Program my Crystals?
Please click the below link, where the cleansing and programming are offered in a few different ways.
Can I Customize the Jewelry?
We will be happy to do that for you. Just contact via email with your request info@annamichielan.com
How to choose the right stone for me?
Please check our Chakra Chart to find out what Crystal is best for you according to the issue you like to work on. Refer to the second page of the chakra chart about healing Crystal stones and the related issues and organs and find out what relates to you at this moment.
Where do the stones come from?
Anna personally handpicks and sources her crystals from around the world. The stones originate from Italy, Burma, Thailand, India, and Pakistan for ethnic pieces, South Africa, Australia, China, Russia, and Africa. Anna built up a trusting relationship with her suppliers since 20 years of purchasing stones. She keeps refining her taste and is becoming more selective about the quality of the stones.
What if I don’t like what I choose?
You could consider using it as a gift. Or contact us immediately, within 48 hours from receiving it, and we offer you an exchange.