FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

Answers to Common Inquiries About Our Products and Services

You can contact us through:
Email: info@annamichielan.com
WhatsApp: +62 821 4619 4475

Our response hours are from 10 AM to 5 PM (GMT+8). However, we'll aim to address your inquiry promptly.

We accept:
- International currencies: PayPal, debit & credit cards (Visa and Mastercard), and TransferWise
- Indonesian Rupiah (IDR): Manual bank transfer (BCA Account)

We offer flat-rate worldwide shipping. International orders may be subject to import taxes, customs duties, and destination country fees. Recipients are responsible for customs clearance charges.

If your delivery address is in an "Out-of-Delivery" area, we'll notify you of any additional shipping costs via WhatsApp or Email.

Please consult our ORDER & SHIPPING FAQ or SHIPPING, RETURN, AND EXCHANGE page for more details.

The delivery time for international orders may vary depending on your location and the shipping method. Typically it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

We've included a Sizing Tools at the bottom of our website to assist you in finding your ring size. Alternatively, you can visit a local jeweler to have your finger measured.

For more information, please refer to our SIZING TOOLS page.

We consistently ensure that all your purchases are in excellent condition prior to shipping, and we employ high-safety packaging. However, should you receive a damaged or defective item, kindly notify us within 48 hours of delivery. We will promptly replace the item or provide a refund.

Please note that you are responsible for paying the shipping costs for your items, and shipping costs are non-refundable.

For more information, please refer to our RETURN, REFUND, AND EXCHANGE FAQ or SHIPPING, RETURN, AND EXCHANGE page.

PRODUCT

Find Answers to Product-Specific Inquiries Here

Healing crystals are natural gemstones that are believed to possess various metaphysical properties. They are often used for their potential to promote physical, emotional, and spiritual well-being.

Healing crystals are thought to interact with the body's energy field, balancing and harmonizing it. Different crystals are believed to have unique vibrations that can influence our energy, emotions, and overall health positively.

Anna personally handpicks and sources her crystals from around the world. The stones originate from Italy, Burma, Thailand, India, and Pakistan for ethnic pieces, South Africa, Australia, China, Russia, and Africa. Anna built up a trusting relationship with her suppliers since 20 years of purchasing stones. She keeps refining her taste and is becoming more selective about the quality of the stones.

Purchase crystals from reputable sources to ensure authenticity. Genuine crystals often have unique markings, imperfections, and energy that may be sensed or felt. Be wary of excessively uniform and perfect crystals, as they may be synthetic.

And since you're already here, rest assured you're in the perfect destination for discovering genuine, high-quality crystals.

Our jewelry items are made of high-quality materials such as Sterling Silver 925, 18-carat Gold, precious and semi-precious stones. Anna personally handpicks each gemstone and crystal, ensuring the finest healing powers.

Selecting a crystal often involves intuition. Trust your instincts and choose a crystal that resonates with you. You can also research the specific properties of different crystals to find one that aligns with your intentions or needs.

Please refer to our CHAKRA CHART to discover the ideal Crystal for your specific needs, where you'll find detailed information about healing Crystal stones, related issues, and corresponding organs. Identify what resonates with you at this moment and select accordingly.

Then, navigate to our HOW TO CHOOSE A RIGHT CRYSTAL MALA guide.

We recommend avoiding exposure to water, perfume, and other liquids to keep your jewelry in good condition.

Crystal stones can be cleansed by placing them under running water, soaking them in saltwater, or leaving them in moonlight or sunlight.

To keep your jewelry looking beautiful, we recommend storing it in a dry and cool place, avoiding exposure to water, perfume, and other liquids.

Please refer to our CRYSTAL CARE guide for more information.

Yes, children can wear healing crystal jewelry, but it's important to choose safe and appropriate designs. Be cautious of small parts that could pose a choking hazard, and ensure the child is not allergic to the materials used in the jewelry.

Our Baby Joy Collections are crafted with utmost care, exclusively designed to be suitable for babies and children.

If your crystal jewelry breaks, it may be a sign that it has absorbed negative energy or served its purpose. You can choose to cleanse and repair it or repurpose the crystals for another meaningful use.

We provide a one-year guarantee for our jewelry. You're only responsible for covering the shipping costs.

We've included a Sizing Tools at the bottom of our website to assist you in finding your ring size. Alternatively, you can visit a local jeweler to have your finger measured.

For more information, please refer to our SIZING TOOLS page.

You could consider using it as a gift. Or contact us immediately, within 48 hours from receiving it, and we offer you an exchange.

Please note that you are responsible for paying the shipping costs for your items, and shipping costs are non-refundable.

For more information, please refer to our please refer to Refund, Refund, and Exchange FAQ or our SHIPPING, RETURN, AND EXCHANGE page.

We're delighted to assist you with customization. Simply reach out via email with your request at info@annamichielan.com or refer to our CUSTOM ORDER page.

PAYMENT

Answers to Common Inquiries About Payment Methods and Transactions.

We accept:
- International currencies: PayPal, debit & credit cards (Visa and Mastercard), and TransferWise
- Indonesian Rupiah (IDR): Manual bank transfer (BCA Account)

Absolutely. We prioritize the security of your information. Our website uses encrypted connections and follow sindustry-standard security protocols to protect your payment details.

Choose TransferWise as your preferred payment method at checkout and follow the provided instructions to finalize your payment.

*Please note that we maintain separate TransferWise bank accounts for different currencies. After completing your order, you will be redirected to the "Order Complete" page, where you will find our TransferWise account details. Please review the provided details carefully.

Unfortunately, we cannot change your payment method after you have placed your order. Please make sure to select the correct payment method during checkout.

If you find it necessary to change your payment method, kindly reach out to our customer support, and we will assist you further.

If you experience any issues with your payment, please contact us as soon as possible to our WhatsApp number or our email address: info@annamichielan.com

We will work with you to resolve the issue and ensure that your order is processed quickly.

ORDER & SHIPPING

Find Answers to Common Inquiries About Ordering, Shipping, and Delivery

Absolutely! We provide a variety of shipping options to cater to our customers' needs.

For international orders, we partner with trusted carriers such as FedEx or DHL to ensure reliable and efficient delivery. For domestic orders within the country, we utilize services from JNE or JNT for nationwide shipping.

Additionally, for local deliveries, we offer the convenience of using Grab or Go-Send for fast and hassle-free shipping right to your doorstep.

The delivery time for international orders may vary depending on your location and the shipping method. Typically it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

International orders may be subject to import taxes, customs duties, and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; we have no control over these charges, nor can we predict what they may be. Please contact your local customs office for more information.

Yes, once your order has shipped, you will receive a tracking number that you can use to track your package via email.

If you never got my order or your international order is lost during shipping, please contact us as soon as possible. We will work with the carrier to resolve the issue and ensure that you receive your order.

If your international order is damaged during shipping, please contact us as soon as possible. We will work with the carrier to resolve the issue.

If you need to change the shipping address for your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order has shipped.

Contact our customer support team promptly with your order number and reason for cancellation. If your order have already been processed for shipping, cancellation may not be possible.

Yes, we provide wholesale options for retailers, practitioners, and businesses interested in purchasing healing crystal jewelry in bulk quantities.

Contact us for more information on our wholesale pricing and terms, or refer to our WHOLESALE page.

RETURNS, REFUNDS, & EXCHANGES

Find Answers to Common Inquiries About Returns, Refunds, and Exchanges Policies

Please refer to our return/refund/exchange policies page HERE.

We welcome returns, refunds, and exchanges for items that are damaged, missing pieces, or if they don't resonate with you. To qualify, your item must be unused, in its original condition and packaging. Please note, partial refunds may be granted in certain situations. However, customers are responsible for return shipping costs and any applicable customs fees.

We do not accept returns or provide refunds/exchanges for items that are not in their original condition, items without a receipt or proof of purchase and an unpacking video, items with lipstick or makeup stains, perfume traces, or signs of wear and tear, and items with damaged or missing parts for reasons not due to our error.

For hygiene reasons, certain items such asearrings may be non-returnable. Additionally, custom-made or personalized items may not be eligible for returnunless they are defective or damaged.

To return your product:

1. Please contact us in prior to send back your items.
2. Send the items to our showroom address:

Anna Michielan Jewelry - The House of Crystals, Jl. Raya Kerobokan No. 86A, Kerobokan Klod 80361, Bali – Indonesia. Phone: +62 82146194475; +62 361 3351064.

3. Note that you are responsible for paying the shipping costs for your items, and shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.

You are responsible for paying the shipping costs for your items, and shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.

Refunds are typically processed within 5-7 business days after receiving the returned item. However, the time it takes for the refund to reflect in your account may vary based on your financial institution. Plase contact us for further assistance: info@annamichielan.com